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FAQ's

PAYMENT

What payment methods do you accept?

We accept the all credit cards and debit cards.

We also accept payments from all sorts of Digital wallets such as Paytm, Google Pay, Bhim Upi etc. When you confirm your shipping speed for your order you will be able to see all payment methods. 
We pretty much accept all kinds of Digital Payment 😎

Also since Cash On Delivery is the most used mode of payment, We give free Cash On Delivery payment method as well.

 

ORDERING AND DELIVERY

Where is my order confirmation?

This is automatically sent to your email address or your phone number used when you place an order with us. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

If you haven’t received your order confirmation within 24 hours, please get in touch at help@therapyllo.com.

Where is my order?

We have partnered with 10 of the best shipping companies in India to make sure we deliver as fast as possible to you.

Our shipping speed varies from 1-7 days. Once we have shipped your order you receive a tracking number on your phone number  which can easily tell when it will be delivered to your doorstep.

You can enter your tracking number on this pageto see its real time status 👉 https://ship.nimbuspost.com/track.

RETURNS

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via help@therapyllo.com with the details. We’ll respond within 48 hours.

If you have already emailed and were guided to this page, You do not need to email us once again, we will get back to you asap. 

Once we have verified the order details and faults we will replace it as we have a 30 Day Replacement Guarnatee so we will replace it with a new one within 5 business days.

CONTACT US

I would like to speak to someone about my order, I have some more queries?

We are always here to assist our lovely customers, Please email us with your order number and your concern and we will do our best to assist you and solve your query.

Email us at help@therapyllo.com

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